Please be aware that we are experiencing high demand and therefore currently estimate a 3-4 week wait for your order to be completed. We appreciate your patience and understanding that each  piece is made by hand to order. 

Shipping 

Each piece at White Doe is handmade, in the true nature of slow fashion, so please allow  2 - 4 weeks for your oder to arrive. This timeframe may be longer during busy periods. 

For UK orders we ship via Royal Mail, with a standard shipping cost of £7.50* for orders over the value of £50. This is special delivery that will arrive within 1 working day once shipped.

Please ensure your delivery location is secure, as once the package has been delivered White Doe is no longer responsible for lost or stolen packages. For any special or urgent requests please email us directly at hellowhitedoe@gmail.com. 

*Kimono jackets shipping costs vary from these. 

Returns 

We hope to be fair by stating that as a small independent business making unique clothing handmade to order, we primarily offer exchanges or credit as a form of return. The garment(s) must be in original perfect condition upon return, otherwise your item(s) will not be exchangeable. Please be aware that the current waiting time will then apply for your new item to be made once the original piece has been received and approved. 

We include detailed descriptions for those ordering online so that customers have full disclosure on what it is they are purchasing, but returns may be possible adhering to customers rights.  Please email us at hellowhitedoe@gmail.com if you need further help and information. 

Please be aware that the customer is responsible for the return shipping costs.

Any form of return must be completed within 14 days from date of arrival.

The following items are non-returnable:

Custom Embroidered Kimono Jackets

Bamboo Pants

International Shipping

We offer international shipping at a flat rate of £20* for orders up to £250 using Royal Mail special delivery; for higher values private couriers used may incur higher costs. We do not take responsibility for any other costs incurred after postage including import taxes. Shipping time will depend on location of delivery address, but please email us at hellowhitedoe@gmail.com to make further enquiries on your specific needs prior to making a purchase.

*Kimono jackets shipping costs vary from these. 

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