Please be aware that during the Christmas season, our expected delivery time may lengthen. Orders must be made at least two weeks prior to royal mail's last delivery dates for your country in order to be made and processed in time. For queries on items we have available to purchase once past these dates, please email hellowhitedoe@gmail.com, or you may purchase a gift voucher- also to be purchased before last delivery dates. Please note that orders made between December 23rd- January 2nd may be processed in the new year.

For Chistmas orders:

Within the UK - Last delivery Friday 20th December; order by 6th December

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Africa, Asia, South and Central America

-Last delivery Monday 9th December; order by 25th November

Australia and New Zealand

-Last delivery Thursday 12th December; order by 28th November

Canada, USA, Finland, Italy, Poland and Sweden

-Last delivery Saturday 14th December; order by 30th November

Austria, Denmark, Germany, Iceland, Portugal, Netherlands, Norway, Slovakia, Switzerland and Spain

-Last delivery Monday 16th December, order by 2nd December

Belgium, France, Ireland and Luxembourg

-Last delivery Wednesday 18th December, order by 4th December.


Shipping 

Each piece at White Doe is handmade, in the true nature of slow fashion, so please allow 1 to 2 weeks for your oder to arrive. This timeframe may be longer during busy periods. 

For UK orders we ship via Royal Mail, with a standard shipping cost of £7.50* for orders over the value of £50. This is special delivery that will arrive within 1 working day once shipped.

Please ensure you're delivery location is secure, as once the package has been delivered White Doe is no longer responsible for lost or stolen packages. For any special or urgent requests please email us directly at hellowhitedoe@gmail.com. 

*Kimono jackets shipping costs vary from these. 

Returns 

Please understand that due to being a small independent business, making unique clothing handmade to order, we do not currently accept returns. However, exchanges or credit may be possible, on the condition the garment(s) is in original perfect condition upon return, otherwise your item(s) will not be exchangeable.* Please be aware our usual time frame of 1-2 weeks will apply for your new item to be made, once the original piece has been returned and approved. Please email us at hellowhitedoe@gmail.com for further help and information. 

International Shipping

We offer international shipping at a flat rate of £20*. We do not take responsibility for any other costs incurred after postage including import taxes. Shipping time will depend on location of delivery address, but please email us at hellowhitedoe@gmail.com to make further enquiries on your specific needs prior to making a purchase.

*Kimono jackets shipping costs vary from these. 

The following items are non-returnable:

Custom Embroidered kimono jackets

Bamboo Pants

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